I am quite upset to have just discovered that I was misled into purchasing a membership at Vida vacations/Ventas Riviera maya.I was led to believe that I was purchasing 32 weeks with accelerated usage in the Grand Mayan.
I specifically asked the salesperson if all 32 weeks could be used in the Grand Mayan and the response was," Yes they can"! I am a trusting person and took the salespersons word since I have never had any problems with the timeshare I own for over 10 years now in Los Cabos, Mexico. I was rushed through the paperwork and told that the welcome information package would be sent to me in the mail in the next 30 days. After waiting weeks and never receiving any information, I called back to the resort and explained the situation.
Subsequently, I received a call from a representative who answered many questions for me and gave me access to the members only website. Due to the answers provided me from my questions asked as well as researching the members only website, I began to see that I was totally misled. I realized that instead of 32 Grand Mayan weeks, I only received one grand mayan week to be used in the next 2 years. That is not what was presented to me and surely is not what the salesperson and I agreed upon.
Evenmore, I ended up giving up my Los Cabos timeshare during the purchase which is paid for in full since I felt I would no longer need both memberships. It seemed like a good deal being that all the weeks were supposedly in the grand mayan but after finding out that only 1 week can be used in the grand mayan, I went into shock thinking how could this have happened to me. To think of the money I spent on the Los Cabos timeshare and this Vida/Ventas Riviera Maya membership for only 1 week that can be used in the unit I was most interested in has turned out to be a complete misrepresentation.
This does not sit well with me, especially being retired.I felt others should know about my experience with this sales organization.
Monetary Loss: $7200.