100% full Not resolved
1.8
Details
Diversity of Products or Services
Location
Staff
Website
2 comments

The Vidanta Group, Vida Vacations, Mayan Palace and Vacation Privileges people are not to be trusted and are among the best I have ever seen at separating you and your hard earned money. I have all the documentation to prove this and will provide it to anyone who emails me.

My wife and I were accosted in early October 2015 at the Rental Car place (Thrifty) in Cancun. A mild mannered guy was very smooth and got us to go to a sales presentation at Vidanta, south of Cancun. My wife and I should have been smarter, we are both well educated technical people who know better. We attended a high pressure sales meeting at the resort having charged several thousand dollars to AMEX and owing tens of thousands more to Vidanta and Vida Vacations. That night we felt sick and I got on line and did research. I learned that there is a Mexican LAW that there is a three day window where these contracts can be null and void. We returned to the resort and after 2 hours we talked to the proper people and we nullified everything except for the AMEX Bill. They then sent us upstairs to the sales floor to talk to one more guy. They then sold us something that sounded good at the time. It was a vacation privileges account. At that time they threw in a week at the Mayan Palace Cancun. We booked it then and there (see attached screenshot from my VP account) Booked on October 15, 2015. We paid then and there as well.

We received the company materials and we signed up for a split week at Puerto Penasco Mayan Palace in January and just used that this past weekend. I was pleasantly surprised at the stay there. However, upon our return I opened up my account and learned that they cancelled the March 20 visit to Cancun which we had given to our daughter and her husband for her college graduation. So 3 days away from them flying to Cancun and no word from company and they cancelled our booking WHICH WAS PAID. Multiple phone calls to both Vacation Privileges and Mayan Palace in Cancun and stilll no explanation. I spent all day yesterday afternoon on the phone with nobody willing, able or capable of explaining how they can take my money and cancel this with NO NOTIFICATION.

I called the Mayan Palace yesterday and was transferred literally to 8 different people who were simply incapable of fixing this mess. They took my money and I expect them to honor the signed agreement and reinstate this vacation but time is running short.

gbohome wrote the review because of not as described at The Grand Mayan and attached a photo. Reviewer claimed that he or she lost $10000 and wants The Grand Mayan to "reinstate the march 20-27 2016 vacation at mayan palace by the end of today".

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by The Grand Mayan and the grand mayan vacation ownership for you to read. This information may help you with your purchase decision.

Had an Experience with The Grand Mayan?

Write a review

Comments

Terms of Service
Post Comment
Cancel
KVEEEE
San Diego, California, United States #1215399

These people have no shame..Same thing happened to my husband and I just a few months ago.

JAMIE BENNER is by far the biggest liar ever. She lied about every single thing she told us to get a sale. What a shame. I don't know how she lives with herself.

Id much rather throw my money away with an attorney than to let this company keep it.

Anonymous
North Las Vegas, Nevada, United States #1214606

Your complaint was posted several months ago. Was your issue resolved to your satisfaction?

You May Also Like

Red Roof Inn - Gross gross gross!!! Red Roof Inn "We drove 1200 miles today...checked in red roof inn in texarkana,ark...totally exhausted! Walked in room, first to a dead roach on the floor, second to filthy dirty bed linens,i had..." Read more Silverleaf Resorts - Where do I start? Silverleaf Resorts "I have been a Silverleaf Resort owner for over 20 years. Purchasing a Presidential with Endless Escape (paid top dollar). And ever since Holiday Inn Resorts took over it has..." Read more Riverside Resort And Casino - Riverside Hotel & Casino Review (LENGTHY!) Riverside Resort And Casino "This is a detailed review about Don Laughlin's Riverside Hotel and Casino in Laughlin Nevada. Visited on 7-11-16 to 7-14-16. Review written on 7-16-16. OVERALL RATING: 4/5 HOTEL ROOM: 4/5This was our..." Read more Candlewood Suites - Candlewood 600 Wonderworld Dr. San Marcos TX, 78666 Candlewood Suites " For being a Candlewood Suites I'm real disappointed with our experience here. First night I checked in it was late close to midnight and had a real exhausted day. The..." Read more What  has happened to the double stuff Oreos? Oreo " Hey what happened to the double stuffed Oreos I just opened a package in almost every cookie is broken in half and their crumbling plus where did all the..." Read more ATT - I'm ready to change  providers ATT "My paycheck was changed abruptly to a direct deposit .I had already extended my payment date and then changed it again online .the direct deposit states that it will be..." Read more Dynamex - Untruthful and never delivered Dynamex "On August 18th Staples contracted them to deliver supplies. They delivered to someone named P. Pedro on Augeust 18th, 2017. Our office is closed on Friday's. There is no one..." Read more A Foreign Affair - Russian Organized Crime - Came to US, Married, Tried to Steal Everything I Own After 2 Weeks, Vicious Criminal to the End A Foreign Affair "I wrote to a girl on A Foreign Affair through their online dating service with letters and calls. She was delivered to my doorstep from Russia. Very young and beautiful..." Read more