The Grand Mayan
Reviews and Complaints
WORST COMPANY EVER - DO NOT BUY WITH VACATION PRIVILEGES!!!!
Nvpd Contract Vacation Privileges Review
Nightmare with a Texan
My husband and I went to Puerto Vallarta in 2004 we got hit with the timeshare, the thing that got my husband was a story of the Salesman grandfather that bought 2 Units and was renting them and had already bought himself a new tractor. Well we get back to the USA and listed our with 2 of the companies they recommended no luck. So in 2005 we go back to Puerto Vallarta sat thru the same time share just to see the Texan that lied to us, there is not enough space on here to tell you all what we have been thru, they stole from us, when you lie that is stealing, miss leading, fee's that we paid.
DON'T FALL FOR THE LIES
- Being scammed
Preferred solution: Full refund
Resolved: I too was lied to at this resort. We were told that they would purchase our timeshare.
I am very pleased with Tanya Moore, The Grand Mayan representative, who resolved this issue for me. She was very professional and polite.
I forgot to include that the presentation was at the Ventas Riviera Maya with Drew Shalble.
- Being scammed
- Did not complete transaction
Preferred solution: Full refund
Vida Vacation Privileges for Grand Mayan Cabo
We purchased a vacation package for $2000 in June of 2014 for the Grand Mayan in Cabo San Lucas. It was a heavy sales pitch which included a tour, leading us to believe the package we bought was for this resort.
Attempted to find available weeks at this Mayan resort but no weeks ever available. Also at the time of purchase we were told it included a two year vacation membership, now they want another $99/year to stay active saying we did not pay in one year, so now we lose our "signature week".
We are hesitant to dish out more money and not get a vacation unit where and when we desire. Basically it appears to be a big RIP OFF!
Preferred solution: Full refund
The Grand Mayan Vacation Ownership Review
Resolved: Scammed at Cancun
I retract my original negative post as my complaint has been satisfactorily resolved.
We ended up going, but instead of a few hours, it took us about half the day where they smoozed us into buying a timeshare for about $20,000 USD. They told us we can rent out the timeshare to make money and they sent us a list of rental companies that could rent for us. They turned out to be scammers themselves. We weren't able to rent out the timeshare at all.
We do not want to continue to pay for the timeshare and they simply sent us a cancellation request forfeiting all the money we have paid to them and to retract all past negative activity.
Someone by the name of George keeps leaving messages to call him back, but we keep getting a fax machine when we do call back. We simply want our money back and leave this nightmare behind.
- Being scammed
Preferred solution: Full refund
The Grand Mayan Vacation Ownership Review
Resolved: TAKEN FOR A RIDE AND VIDA VACATIONS DON'T CARE ENOUGH TO CONTACT ME
I have to say that all in all, the company has made me very happy and have done a full refund. I have gotten all my questions answered and all is a happy ending. They are considerate of the feelings and emotions that come to play so that you do have a good outcome.
- Misrepresentation
- Inaccurate description
- Hard sell
Preferred solution: Full refund
Vacation Privileges scam
Hello, who would I need to contact because the deal they offered us is not what we got. We signed up for 25 weeks of being able to use all resorts at anytime and being able to choose 1-3 rooms. Now looking at it majority of their resorts only have 2 rooms max. Plus we are not able to use the promised time. I would like for someone from this company to properly explain it. We stuck around for their sales pitch and explained to them that I was sick and needed my money for more pressing matters. If I would of read all these bad reviews before I heard their spiel, I would have not said yes. P,ease help
- Resort
- Unrelenting sales people tactics
Preferred solution: Let the company propose a solution
The Grand Mayan - Vacation Ownership Review from Vancouver, British Columbia
Issues resolved
All of our issues were resolved.
- Tour or property
Resolved: Scammed! Beware Vida Lifestyles, Vidante and Vacation Privileges
We just wrote our complaint yesterday and today we were contacted by Vacation Privileges (Grand Mayan) and they have satisfactorally resolved all of our issues. Thank you to all.
- Vac privileges scam
Preferred solution: Full refund
The Grand Mayan Vacation Ownership Review
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Vidanta was an amazing resort. The presentation was ver long, but in the end we got a great deal $6800 and got out of our horrible Royal Sunset timeshare.
Jamie Benner was my sales rep and she was wonderful and professional. Everyone has a different experience; we share our good experiences too!
They lie. Worst company EVER.
JAMIE BENNER is a liar.
She will say anything to get a sale. I regret stepping foot in this place.
I think you are comparing apples with oranges. $47,000 appears to be the price of a studio unit for 100 years.
To clarify, $47,000 is the purchasing price for a studio, in addition you would be required to pay the annual maintenance fee for each use during the 100 years of ownership. $1,700 is most a sales incentive offer (you would receive accommodations for a week at any of the Vidanta Resorts (most likely a studio or a 1 bedroom) AND you would be required to attend a sales meeting (where the sales representative would attempt to sell you a regular membership at a locked-in price)). At the end of your redemption of the single use year certificate, you would receive no further benefits (if you decide not to purchase a regular membership). By the way, $1,700 for a single week of use is still far below the rate paid by hotel guests for a week.
You CANNOT expect availability during peak weeks (US Thanksgiving, Christmas, New Years, and Easter).
Units may not be available, when there is a convention booked at the resort.