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Today is July 01,2017 and after approximately two hours and fifty minutes on the telephone we as "MEMBERS" are completely upset. We tried to book 4 weeks in a one bedroom at the Grand Mayan, NV because rule is we have to book 6 months in advance. THEY REFUSED! We are...
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Anonymous
PEMCO

Did the week you attempted to book include New Year's Day? Are you an ELITE owner (First-Serve is reserved for Christmas, New Years, and Easter Holy Week). If you are a RED ...

Anonymous
Pablo

At Vidanta Resorts (aka Vida Vacations) your purchase package includes Registered Weeks and Privilege Weeks. Vidanta can sell a unit 51 times (there are 52 weeks in a year). ...

Nuevo Vallarta, Nay
#1068637
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The 'compound' grounds were beautiful, food was great, people were friendly, but when it came to getting around, or getting directions, and/or getting your car, it was a disgrace. Felt like I was a prisoner within the compound. Shuttles, Color-Coded, were frequent, but...
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Anonymous
PEMCO

So Vidanta Resorts is like a prison. I have visited a distant relative in prison, and his accommodations were far less luxurious than any of Vidanta's compounds. I agree tha...

3.4
Riviera Maya, Quintana Roo
#1062214
Reply to reviews
My wife and I were on vacation in Playa del Carmen, Mexico, and stayed at The Grand Mayan . We went to a timeshare presentation. Unfortunately I felt for it and I am very sorry that I attend to their 90 minutes presentation, which turned out to be more like 5 hours of...
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Anonymous
Anonymous

Another silly ad for Mexican Timeshare Solutions. The same one you posted on Redweek yesterday. Why not tell everyone how much it cost to "cancel" your timeshare?

#1012388
Reply to reviews

The Grand Mayan Timeshare Selling Review

The Grand Mayan
#1007038
3.5
Details
5 words won't do ..stay away from the sale team...lies about prices. Paid twice for the legal fees to sell your time share.u pay the trasfer fee After its transferred. I already paid 2150 us and now have to pay 2259us again lies lie lie They a crooked. Posted February 2017m read fine print front and back
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Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
Website

Nvpd Contract Vacation Privileges Review

The Grand Mayan
#938901
Going through same mess as we bought the services contract only in 2015. Sometimes a lot of wrangling (squeaky wheel gets the grease) is necessary, but it should not be. I will not sign on again and yes the same representations were made to us. Good Luck!!!
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The Grand Mayan Vacation Ownership Review

The Grand Mayan
#822759
1.6
Details
Since I purchased Grand Mayan in 2010 , I just used 2 times. They NEVER let us know about the deposit of our week. We lost like 3 of our weeks.
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Staff
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The Grand Mayan Vacation Ownership Review

The Grand Mayan
#812439
They shovel paper's and later they say you had a chance to read the contract and everything is mislead. They offer money back but you can only use it on things you don't want and concierge and reception said they don't know what the sales person offered. They really manage to make believe that you can use the benefits within the resort and is a lie. No one in the resort knows or they play dam .
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We purchased a timeshare at the Grand Mayan San Jose Del Cabo . Upon receiving our papers we noticed there were many fees involved that we were not made aware of. The sales representative misrepresented what the contract/membership entailed. we had been trying to get...
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Iggyearl
Anonymous

This is the same post you made on Redweek. Why not be moral and pay for advertising instead of dropping names on a complaint site. Try going to TUG and posting this garbage....

#972614
Reply to reviews
We were approached by the most smooth talking saleswoman ever. The customer service is HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WE WASTED SO MUCH MONEY!!!!! They lied about what we would get for our money (dropped the price from $47,000 to $1,700 - that should...
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Anonymous
Anonymous

Vidanta was an amazing resort. The presentation was ver long, but in the end we got a great deal $6800 and got out of our horrible Royal Sunset timeshare. Jamie Benner was my ...

Anonymous
Anonymous

They lie. Worst company EVER. JAMIE BENNER is a liar. She will say anything to get a sale. I regret stepping foot in this place.

#916411
Reply to reviews
My husband and I went to Puerto Vallarta in 2004 we got hit with the timeshare, the thing that got my husband was a story of the Salesman grandfather that bought 2 Units and was renting them and had already bought himself a new tractor. Well we get back to the USA and...
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Clarksville, Ohio
#864940
Reply to reviews
BEWERE OF ALL THE LIES OF THIS VACATION PRIVILEGES. Last summer July 2015 I went vacation to Puerto Penasco, Sonora, Mexico, when you are walking around the shopping center of this city there is people inviting you to a free breakfast to some new resort that is in...
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Anonymous
Anonymous

$399 most likely would provide 7 nights accommodations at a nice resort during low season.

1.0
I didn't like
  • Being scammed
#836461
Reply to reviews
The Grand Mayan - DO NOT LISTEN TO THEM
The Vidanta Group, Vida Vacations, Mayan Palace and Vacation Privileges people are not to be trusted and are among the best I have ever seen at separating you and your hard earned money. I have all the documentation to prove this and will provide it to anyone who...
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KVEEEE
KVEEEE

These people have no shame.. Same thing happened to my husband and I just a few months ago. JAMIE BENNER is by far the biggest liar ever. She lied about every single thing she...

Anonymous
Anonymous

Your complaint was posted several months ago. Was your issue resolved to your satisfaction?

1.8
#811502
Reply to reviews
We purchased a vacation package for $2000 in June of 2014 for the Grand Mayan in Cabo San Lucas. It was a heavy sales pitch which included a tour, leading us to believe the package we bought was for this resort. Attempted to find available weeks at this Mayan resort...
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Anonymous
PEMCO

Your competition for your $2000 membership package are 50 other people who purchased the same product. For each 51 $2000 package purchased, the developer allocates one unit f...

debycole
debycole

I've spent a lot of money and i was scammed by other companies trying to cancel my timeshare. My advice is that if you're going to hire a company to help you with the problem,...

1.0
#792921
Reply to reviews
During our presentation at this resort we agreed upon a deal where they would purchase our timeshare with Vacation Villas at Fantasy World in Florida. They have not completed the transfer. I believe they never had any intention of doing so. My advise to anyone...
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Anonymous
Allow us to help you

Dear Mr. Tess, We were alerted to your concerns and appreciate the opportunity to intervene. Feedback from our members and guests is always welcome and encouraged, as it helps...

johntess9090
johntess9090

It was the Ventas Riviera Maya.

1.0
I didn't like
  • Did not complete transaction
  • Being scammed
#778938
Reply to reviews