The Grand Mayan

I have been dealing with a lady from your organization named Ana Gabriela Cazares. She had been working with me on a third party rental agreement involving the time share weeks I own under contract number CGPB 0642.

I wire transferred $4,750 for booking 5 weeks. I asked for a guarantee that if the deal fell through she would refund my money (including the subsequent Mexican tax fee on the deal of $5,000).

I have a copy of the guarantee and have asked her to begin the process of returning my money.

But, she will no longer take my calls or return my emails. I am hoping someone else can help so that I don't have to take legal action.

Tim Jackson

In November 2021, my husband and I went to the Grand Mayan for Vacation. However, we were scheduled for a presentation a day after our arrival.

We were promised a free cruise, amazing hotel stays, etc. While I was there, I noticed several items on the contract within the 24 hours. I contacted the company and explained that I wanted to void the contract, since it was not on the up and up. I did receive a call back, but it just never seemed that we could never catch up with each other.

Since that time, I have attempted to utilize the website to book hotels and cruises, to no avail. The representative promised us four star hotel stays, and vacations, free cruise, etc. Trust me, IT IS ALL A "SCAM". My husband and I spent $2,500.00 on something that we can not use.

The hotel stays were rated 2 stars at best. I will be contacting the Better Business Bureau as soon as possible. Each time I have contacted the company to speak with a manager or supervisor, no one ever returns the call. This company should not be allowed to exist or operate in this manner.

It is not a professional establishment. DO NOT SIGN UP FOR THIS PURCHASE, IT IS A MAJOR SCAM !!!!

Today is July 01,2017 and after approximately two hours and fifty minutes on the telephone we as "MEMBERS" are completely upset. We tried to book 4 weeks in a one bedroom at the Grand Mayan, NV because rule is we have to book 6 months in advance.

THEY REFUSED! We are permitted to book our registered week six months in advance, but only the "registered" week. The other weeks have to be booked 4 months in advance. We live in Canada and if we book a vacation we must have a guarantee that we have a place to stay.

We have to book our airline ticket and need CONFIRMED dates. Last year we booked 5 weeks without issue. My opinion is since Vida started to market Cirque du Soleil they find having "timeshare members" an accommodation issue. We were needed to fund their business, for instance; they sold us a Bliss membership before the ground was broken.

They GUARANTEED it would be ready for the following year. DID NOT HAPPEN.

Today they sent the following confirmation and I attach to prove that we are not scam artists (more than I can say for the Vida conglomeration. Reservation Number: Nights Stay: 7 Check-In Date: 05:00 PM CST 01/01/2018 Unit Type: The Grand Mayan One Bedroom Suite Check-Out Date: 10:00 AM CST 01/08/2018 Guest Name: Destination: The Grand Mayan Nuevo Vallarta

We purchased a timeshare at the Grand Mayan San Jose Del Cabo . Upon receiving our papers we noticed there were many fees involved that we were not made aware of.

The sales representative misrepresented what the contract/membership entailed. we had been trying to get out of the timeshare and they were saying its too late to cancel it. Seeking legal means of timeshare contract cancellation. we found a company called Mexican Timeshare Solutions that seemed reliable, Very skeptical about our latest experience.

we decided to contact them. The process was very simple; I provided them with everything they needed and cooperated with them to help them do their job.

They were always quick to answer my e-mails and phone calls in a very friendly, professional manner. Fortunately we got and we are free of maintenances fees.

The Vidanta Group, Vida Vacations, Mayan Palace and Vacation Privileges people are not to be trusted and are among the best I have ever seen at separating you and your hard earned money. I have all the documentation to prove this and will provide it to anyone who emails me.

My wife and I were accosted in early October 2015 at the Rental Car place (Thrifty) in Cancun. A mild mannered guy was very smooth and got us to go to a sales presentation at Vidanta, south of Cancun. My wife and I should have been smarter, we are both well educated technical people who know better. We attended a high pressure sales meeting at the resort having charged several thousand dollars to AMEX and owing tens of thousands more to Vidanta and Vida Vacations. That night we felt sick and I got on line and did research. I learned that there is a Mexican LAW that there is a three day window where these contracts can be null and void. We returned to the resort and after 2 hours we talked to the proper people and we nullified everything except for the AMEX Bill. They then sent us upstairs to the sales floor to talk to one more guy. They then sold us something that sounded good at the time. It was a vacation privileges account. At that time they threw in a week at the Mayan Palace Cancun. We booked it then and there (see attached screenshot from my VP account) Booked on October 15, 2015. We paid then and there as well.

We received the company materials and we signed up for a split week at Puerto Penasco Mayan Palace in January and just used that this past weekend. I was pleasantly surprised at the stay there. However, upon our return I opened up my account and learned that they cancelled the March 20 visit to Cancun which we had given to our daughter and her husband for her college graduation. So 3 days away from them flying to Cancun and no word from company and they cancelled our booking WHICH WAS PAID. Multiple phone calls to both Vacation Privileges and Mayan Palace in Cancun and stilll no explanation. I spent all day yesterday afternoon on the phone with nobody willing, able or capable of explaining how they can take my money and cancel this with NO NOTIFICATION.

I called the Mayan Palace yesterday and was transferred literally to 8 different people who were simply incapable of fixing this mess. They took my money and I expect them to honor the signed agreement and reinstate this vacation but time is running short.